Just a few of the countless letters that we’ve received from people like you.

“I am writing today to truly thank you and your company. Every time I have called the Avonex direct delivery line, whether to reorder, for information, or to clear up an insurance question, I have been greeted and handled by nice, pleasant, encouraging people. I only wish I could remember all of their names but there have been so many people over the years of my calling that to name just a few would be an injustice to everyone else who works for you. In this day of companies that talk the talk but don’t walk the walk, Accredo exemplifies what I would call true customer service.”

“Thank you so much for advocating on my behalf and not giving up. When I lost my job due to my illness, I wasn’t sure how I was going to pay for my medication after my insurance ran out. On one occasion, when an associate from Accredo called for my reorder, I explained my concern to her. She connected me with someone who explained some of the assistance programs and suggested I look into them. They mailed me the paperwork and I mailed back what was requested. Financial assistance has helped me stay on my medication for the last year. I don’t know what I would have done without your support.”

“I wanted to send a note to thank Accredo for all of your help with my daughter’s account. My husband’s company went through some mergers and we had to switch insurance companies several times. Because of issues we had during her initial hospital stay, I was very nervous about her missing one of her Synagis injections because of loss of coverage. My Accredo representative was able to immediately understand my concerns and provided me with timely responses to my questions. His customer service skills are amazing, and our family much appreciated his willingness to jump in and help us. Dealing with health issues related to prematurity is both frightening and stressful, but Accredo has made the last several months a little easier for us by resolving our insurance issues so quickly and professionally.”

“Thank you so much! I’m up to five feet tall and in the 9th grade. Without you there to help out, I would be the shortest person in the whole school! Thank you!”